CUSTOMER SERVICE

Phone: 530-677-4520 (Monday - Friday 9:30-5:30 PM Pacific Time)
URL:    spottedcatdesigns.com
Email:  orders@spottedcatdesigns.com

Please contact customer service if you have any questions about an order you've placed or received, an order you need help completing online, or if you would like additional information about our products.

Our Guarantee

Spotted Cat Designs offers a 100% satisfaction guarantee. If you receive an item that you are unhappy with (except special order or personalized items), you may exchange it for another item of equal value or receive a refund of the purchase price. Items must be returned within 30 days of purchase.

If you would like to check availability of an item before placing your order, please call 530-677-4520.

Cancellation Policy

Any regular order may be cancelled before shipment with no penalty. Special order or personalized item orders may be cancelled until the item has actually been made, and not after that.

Return Policy

No returns on special order or personalized items.

For credit, refunds, or product replacement, the item(s) must be returned to us in the original packaging and condition.

When returning items, please supply the following information (enclose in the package):

WHO ARE YOU: Your shipping and billing address as it appeared on your invoice (or a copy of your invoice).
ORIGINAL ORDER DATE: This is found on your original invoice.
REASON FOR THE RETURN: We like to know so we can avoid future problems.
WHAT YOU WOULD LIKE US TO DO: Should we exchange the item, credit your charge card, etc.

If you are returning an item because of an error on our part, we will refund your return postage. Otherwise, any original shipping fees are not refundable.
 
If you paid by credit card, we will refund your credit card.
If you paid by check, a check will be issued to you.

Order and Shipping Information

SCD is located in Northern California and we ship orders via US Priority Mail. Priority Mail generally takes up to 5 business days to reach you; please allow up to 10 days for delivery, depending on distance. In-stock items are generally shipped the next business day after your order is received. If you provide your email address, we will send you a confirming email giving your ship date and tracking number.

If you need your order delivered very quickly, we offer 3-Day select, 2-Day Air, and Next Day Air services via U.P.S. or FedEx. Please call to arrange this service.

Insurance
All packages are automatically sent insured.

Sales Tax
All shipments to California addresses will be charged sales tax. This is automatically added on to your order in our shopping cart.